Refund Policy

1. General Provisions

We provide digital services and content. Due to the intangible nature of our products, refunds are generally not provided, except as described in this Policy or required by applicable law.

2. Premium Subscription

You can cancel your subscription at any time. The cancellation will take effect at the end of the current billing period.

• Refunds for partially used subscription periods are not provided.
• If you forgot to cancel your subscription, we may consider a refund for the last charge if the request is made within 48 hours of the charge and the service was not used.

3. Digital Goods (Marketplace)

Purchases of study materials, notes, and other digital files in the Marketplace are final and non-refundable.

Exceptions may be made in cases where:

• The file is corrupted or does not open.
• The product description significantly misrepresents the content.

4. Lumes Currency

Lumes is an internal virtual currency with no real monetary value. Purchases of Lumes are final and non-refundable.

Lumes cannot be exchanged back for real money, refunded, or transferred to other users (except for gifting features within the platform).

5. How to Request a Refund

To request a refund, contact our support team at support@unimate.app. In your request, please include:

• Date and time of the transaction
• Payment amount
• Reason for the refund request
• Email associated with the account

6. Exceptions

Some jurisdictions may have consumer protection laws that grant you a right to a refund within a certain period (e.g., EU right of withdrawal). If such laws apply to you, we will comply with their requirements.

7. Contact Us

If you have any questions about our Refund Policy, please contact us:

Email: support@unimate.app
Telegram: @unimate_support